01636 700900 | ann@annetvin.com | hello

Ann et Vin Privacy Policy and Cookie Statement

Ann et Vin is committed to respecting and protecting our customers’ privacy. We will only use the information that we collect about you lawfully in accordance with such legislation as the Data Protection Act 1998, the Directive on Privacy and Electronic Communications 2003 and the General Data Protection Regulations (GDPR) 2018.

Your personal details

When you register on our website or provide us with your details instore we will collect some of your personal details. Via our website, you may choose to subscribe to our email newsletters. The information we collect is used by Ann et Vin only.

We will not email you unless you have given us your consent. You have the option not to be included and you have the right to remove yourself (unsubscribe) from our mailing lists at any time by clicking on the link given in the email.

We collect information about you for two reasons: firstly, to perform the contract between us and second, where it is necessary for our legitimate interests (or those of a third party) and your interests or fundamental rights do not override this. The type of information we may collect about you includes:

  • Your name
  • Address
  • Telephone number
  • Email address
  • Credit/debit card details
  • Your previous purchase history

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at ann@annetvin.com. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Information may be transferred outside the European Economic Area to the United States of America (where our agents will operate under European Union Safe Harbor Framework). By submitting your information, you consent to this transfer.

Cookies and online privacy

In common with most websites, annetvin.com uses “cookies”. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

Cookies set by websites other than annetvin.co.uk are known as “third party cookies”.

We have grouped our cookies into four categories:


  • Strictly Necessary– these cookies are essential to the operation of our site
  • Performance– these cookies allow us to monitor the performance of our website in a non-personally identifiable way
  • Functionality– these cookies allow us to add services to enhance user experience and remember settings, but will not be used by third parties to track you personally
  • Targeting– these cookies are used by third parties to provide services, such as social networks and advertising networks who may use the information obtained to serve relevant adverts to you

You can change the settings in your web browser to allow or deny different websites from setting cookies. For more information on cookies, see allaboutcookies.org.

Ann et Vin session cookies

“Session” cookies are temporary and are deleted when you close your web browser.

Cookie name Privacy Setting Details
session Strictly Necessary The unique session ID used to identify a user in between requests
rememberme Strictly Necessary A token used to re-authenticate the customer when their session expires (usually 5 minutes)
_gid Strictly Necessary Google Analytics tracking cookie used to identify a customer. Expires after 2 years
_gat_UA-6517927-10 Strictly Necessary Google Analytics throttling cookie that prevents us sending excessive amounts of data to Google. Expires after 10 minutes.


Third-party cookies

Targeting We may display “Tweet” and “Follow” buttons so that customers can share our content on Twitter. These buttons are displayed by Twitter’s servers, and by using cookies Twitter is able to detect if you are a logged-in Twitter user. Twitter has its own privacy policy.
facebook.com Targeting We may display “Like” and “Share” buttons so that customers can share our content on Facebook. These buttons are displayed by Facebook’s servers, and by using cookies Facebook is able to detect if you are a logged-in Facebook user. Facebook has its own privacy policy.


Email tracking

Some emails we send include tracking codes so that we can tell how many people open and click on links in those emails. Usually this information is used for aggregated statistics, but we can also track, at an individual level, whether a particular user has opened and clicked on an email.

If you want to be sure that none of your email activity is tracked in this way then you should not subscribe to our email mailing list. Existing subscribers can unsubscribe using the link at the bottom of every marketing email we send.

If you have any further questions about this, please email us at ann@annetvin.com and we will be happy to help.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Your legal rights

For information on your legal rights under data protection laws, visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/